SHIPPING POLICY

Order and Shipping Policy
Orders cannot be canceled/modified once they have begun processing. Please email us to make changes to your order (contact info below). We will do our best to assist you!

USPS STANDARD SHIPPING: Shipping is free on orders over $45 before taxes. If the order is under $45 the cost is $5.00. Please allow 7-10  business days for processing orders. Orders typically arrive within 3-6 business days from ship date. USPS does not guarantee delivery dates.

***PLEASE NOTE: Holidays are not included as a business day (We are closed on holidays) If order has to be BLEACHED please allow 10-14 days to process.

- Once orders are shipped you'll receive an email with tracking. Please double check to input the correct email at checkout, otherwise you will not receive emails concerning your order.  ( CHECK SPAM FOLDERS ) If you entered an invalid email, you can call or email us and we will be glad to provide your tracking information.
- Please double check your shipping address at time of checkout! ***If you place an order and right after realize you entered the incorrect address - email us right away. Once an order has been shipped via USPS - KOZY KOTTON /USPS cannot change the delivery address. If the wrong shipping address was entered and your order is shipped back to us due to an invalid address - you will be charged $5.00 to reship your package.

LOST / STOLEN PACKAGES: This rarely happens but if so we would like our customers to be aware of the process moving forward. ***KOZY KOTTON is NOT responsible for packages lost in transit or stolen packages. Once your package has left our facility, USPS is then in control of the package. If your package is lost in transit, you must file a claim with your local post office. All orders are provided with tracking once shipped via email so you can track the whereabouts and delivery details of your package. - If this unfortunate event does happen to your package, although you are the one who has to file the claim; please still notify us so that we can help in any way possible!

 CONTACT INFORMATION

EMAIL: KOZYKOTTON@GMAIL.COM